Privacy Policy

It is important for HELITEHAS OÜ to respect your privacy and to comply with all applicable laws and regulations regarding any personal information we may collect about you when you visit our website . By using our website, you agree that we will collect and use your information in accordance with this Privacy Policy.

With this privacy policy, we want to explain to you what information we collect, how we use it, and what your rights are to protect your information. The policy only applies to our website and its visitors and does not apply to data collected through other channels.

The processor of your data is HELITEHAS OÜ

Company reg. number: 14807195


Phone number: +372 5597 5040

We collect and process information in accordance with the General Data Protection Regulation (GDPR) of the European Union, which entered into force on 25.05.2018.

Collection and Use of Data

What data we collect

The information we collect includes information that you knowingly and actively provide to us when you use or participate in our services or campaigns, as well as any information that your devices send to access our products and services.

The information we collect includes information that you have knowingly provided to us when you use our services or campaigns, and information that your devices automatically provide to us.

Your personal information may reach us in the following ways:

  • If you contact us by phone, email, or online chat
  • When browsing
  • When you comment, edit or share a post on our social media account
  • If you subscribe to our newsletter
  • If you comment on posts on our website

Types of data to be collected

Personal Information

We will only ask for your personal information if it is necessary to provide you with the service. By contacting us or visiting our website, you may share the following information with us:

  • First and last name
  • Email address
  • Chat history between you and us
  • Information about your web browser and IP address

Log files

Our website stores log files about its visitors. The information to be collected may include:

  • The type of device you are using
  • Internet Protocol (IP) address
  • Browser type
  • Internet Service Provider (ISP)
  • The date and time the website was visited
  • The number of clicks on the login and exit page on the website

The information in the log files is used to analyze trends, administer the website, track page visitor activity, and gather demographic information. The information obtained is neither intended nor personally identifiable.


Like most websites, uses “cookies”. A cookie is essentially a text file that is stored on a user’s device when they visit a website. Cookies are used to set and store preferences, regional settings, service usage options, and more.

If you wish, you can disable the use of cookies in your browser settings, but in this case the service provided to you may be disrupted.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you close your browser or computer. However, session cookies are deleted as soon as the browser is closed.

Cookies are divided according to their purpose:

Required Cookies. Session cookies are intended to enable you to use the services offered on our website. These cookies help authenticate users and prevent malicious use of user accounts. Without these cookies, we will not be able to provide you with the services you want.

Notification cookies. These cookies indicate whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember the choices you make when you use the website, such as saving your login information or language preferences. The purpose of these cookies is to provide you with a more personal experience and to prevent you from re-entering your preferences.

How we use data

We may use the information we collect for a variety of purposes, including:

  • To maintain, manage, develop, personalize and expand our website
  • To collect statistics so that we can provide better services and / or offers and understand and analyze the behavior of our website visitors
  • To identify you by phone, message, or email
  • When sending you information and asking for feedback about our services
  • To prevent fraud and usto protect the website
  • To allow us to connect to you through your social media account
  • To allow you to read your chat history to expedite your advice
  • To improve the quality of our service and provide more efficient browsing solutions
  • To develop new new products, services, or improve their functionality
  • To simplify and expedite our interactions when you contact us
  • For other purposes. For example, to analyze data, research trends, evaluate the effectiveness of our advertising campaigns.

In what cases we may share your information

  • We may share or transfer your personal information in connection with a change of ownership, merger, sale, financing or acquisition of our business. We will notify you of the transfer of your personal information and of the application of any other privacy policy.
  • We may share your information with our partner companies by requiring them to adhere to this Privacy Policy. Partner companies include our parent companies and subsidiaries, joint venture partners, or companies owned by us.
  • We may share your information with our business partners to provide you with certain products, services or campaigns.
  • We may disclose your personal information for any other purpose with your consent.
  • We are required to disclose your personal information when required to do so by law. We may also disclose your information in good faith to comply with our legal obligations to protect our rights or property, to prevent or detect any violations of our use of the Service, and to ensure the safety of our users.

Storing Your Personal Information

The Company will only retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We retain and use your personal information to the extent necessary to fulfill our legal obligations (for example, when we are required to retain your information to comply with applicable law), to resolve disputes, and to enforce our legal agreements and policies.

The company also maintains log files for internal analysis. Log files are usually retained for a shorter period of time, unless the data is used to enhance security or improve the functionality of our service, or we are required by law to retain that data for an extended period of time.

Processing of children’s data

None of our products or services are aimed at children under the age of 13, and we do not knowingly collect information from children under the age of 13. If we suspect that we are processing the data of a person under the age of 13, we will remove that person from all of our databases.

Your rights to protect your information

You always have the right not to share your information with us, knowing that this may affect your experience on our website. If you choose not to share your information with us, we will not treat you any less. When you provide us with personal information, you understand that we collect, store, use and disclose it in accordance with this Privacy Policy. You have the right to request details of the data collected about you.

When we receive personal information about you from a third party, we protect it in accordance with this Privacy Policy and the law of the Republic of Estonia. By sharing third party information, you acknowledge that you have the right and permission to do so.

Even if you have previously consented to the sharing of your personal information with us for marketing purposes, you still have the right to change your mind at any time. You always have the right to opt out of contacting us and request that we remove your information from our databases. From time to time, we may also ask for information about you to verify your identity. If you find that the information we have collected about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by e-mail: or by phone: +372 5597 5040. We will do our best to to correct inaccurate, incomplete, misleading or outdated information.

If you believe that we have violated applicable data protection laws and would like to file a complaint, please contact us using the contact information found in this document and provide us with full details of the violation. We will investigate your complaint immediately and respond to you in writing, setting out the results of our investigation and outlining the steps we will take to resolve your complaint. You also have the right to contact the regulatory authority or the data protection authority.

GDPR Data Protection Rights

We want to make sure you are aware of all your data protection rights. Each user of the page is entitled to the following conditions:

    • Right of Access – You have the right to request copies of your personal information.
    • Right to correct data – You have the right to request that we correct data that you believe is inaccurate. You also have the right to request that we update any information that you believe is incomplete.

You have the right to request the deletion of your personal information.

  • Right to Restrict Data Processing – Under certain conditions, you have the right to request a restriction on the use of your personal information.
  • Right to challenge the use of personal information – Under certain conditions, you have the right to challenge the use of your personal information.
  • Right to data portability – Under certain conditions, you have the right to request that we transfer the collected data to a third party or directly to you.


Security of your data

The security of your personal information is important to us, but keep in mind that no method of exchanging information online or electronic storage is 100% secure. While we make every effort to protect your information, we cannot guarantee its complete security.

HELITEHAS OÜ will take all reasonably necessary measures to ensure that your data is processed securely and in accordance with this Privacy Policy and the law of the Republic of Estonia. Your data will not be transferred to any organization or country unless there is a good reason to do so and the security of your data is guaranteed.

Linking to Other Websites

You may find links on our website to other websites that are not owned by us. Clicking on a third-party link will take you to that third-party site. We strongly encourage you to review the privacy policy of any site you visit.

We have no control over, and take no responsibility for, the content, privacy policies, services, or other features of third-party sites.

Privacy Policy Updates

We reserve the right to make changes to this Privacy Policy if necessary. After the Privacy Policy is updated, we will change the date the document was updated at the bottom. If you continue to visit and use our website after updating this Privacy Policy, we will treat it as your tacit consent to the changes.

Last modified 30/05/2022

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